It took three months to get the part in that they needed. We decided that would be the better way and he negotiated with Andersen, that Anderson would pick up the extra labor material cost for redoing all the trim. What we ended up doing was the contractor was able to put the windows in, but they had to redo all of the framing on the interior and exterior and they needed to get a certain part from Andersen. We weren't super excited about that because it'd taken six months to get the windows in the first place. One of the options was to return a $20,000 worth of windows to Andersen and have Andersen remake them. There were a couple of different options for how to deal with that. We have a 4-inch exterior wall and the windows that were sent were for a 6-inch exterior wall. When the contractor came to install the windows, they opened the first one up and found out that Andersen had sent the wrong windows. Once we ordered the windows, it took six months to get the windows in. The biggest issues that I had were related to supply chain. That claim filing was handled extremely well by the selling dealer. Fortunately, the replacement of the additional frame expanders we needed to complete our project are actually gonna come in before we need them. So the selling dealer, Smith Doors & Windows coordinated filing of the claim with the Andersen Windows. We had to order a 12-foot units and the ones that came in were 8.5 foot. There was a mess up on our order for the frame expanders. The only thing that I had an issue with is there's no locking mechanism for these windows being in a commercial install. I talk with their project lead every day.Īs far as the windows, we're happy with the overall quality. It's the Exterior Specialties Incorporated. So, we had confidence in what they could do. We got some competing proposals, but the one we selected was also a contractor that had roofed the same facility about two years before as a subcontractor. Right now, they're at about six windows a day. When they were working on the ground, they were installing about six to seven windows a day. As far as installation, it was estimated that they could install about two windows a day.
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